Shipping policy

We can’t thank you enough for shopping with us.

Here’s what you need to know about our shipping policy… 

- We calculate shipping within Australia using the size, weight and fragility of your item/s. This helps us ensure that your purchase arrives intact and undamaged. 

- All orders placed will be dispatched from the designated warehouse within 3 business days. In sale periods, please allow up to 6 business days for dispatch. 

- We use Australia Post (registered) or TNT Express for smaller items. 

If you haven’t received your order within 7 business days of its dispatch, just get in touch via email at hello@isabelworld.com.au so that our Customer Care team can look into this for you.

Your parcel will be delivered to the shipping address you specify at the time of purchase. Isabel World is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we can’t make any changes to the address or change the course of the parcel. If this does happen, Isabel World won’t be able to send you another parcel or make a refund. 

In the event that a parcel is returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, you will need to email hello@isabelworld.com.au to arrange redelivery and will be responsible to pay for all postage costs. 

Isabel World is not responsible for lost or stolen parcels that are delivered to the address provided during checkout. In the event that the parcel is missing, you are responsible to contact the local authorities. We won’t be able to send you another parcel or make a refund. The responsibility of the parcel will be passed on to you upon our delivery of the product(s).

All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party. 

All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control. 

Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.